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Tom & Spike
Tom & Spike

Terms & Conditions


Last Updated: November 2026

Welcome to Tom and Spike! These Terms & Conditions ("Terms") govern your use of our website and the purchase of any products from our store. By accessing or using our website, placing an order, or interacting with our services, you agree to be bound by these Terms.

Please read them carefully before making a purchase.

1. General Overview

  • Tom and Spike ("we," "us," or "our") operates an online retail store specializing in pet supplies and accessories for dogs and cats.

  • Our services and products are intended for customers located within the United States of America.

  • We reserve the right to update, change, or replace any part of these Terms by posting updates on our website. It is your responsibility to check this page periodically for changes.

2. Eligibility & Account Usage

  • By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence.   

  • You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.   

3. Products & Pricing

  • Product Descriptions: We strive to display the colors, features, and details of our pet products as accurately as possible. However, actual colors and item details may vary slightly depending on your device settings.

  • Pet Safety Disclaimer: It is the pet owner's responsibility to determine if an item is suitable and safe for their specific pet. Always supervise your pets with new toys, accessories, or gear.

  • Pricing & Availability: All prices are displayed in USD ($) and are subject to change without notice. We reserve the right to modify or discontinue any product at any time without prior notice.

4. Shipping & Delivery Policy

  • Service Area: We currently sell and ship products within the United States.

  • Estimated Delivery Time: Standard shipping typically takes 5 to 15 business days from the date of dispatch, depending on your location within the US and carrier performance.

  • Processing Time: Orders are generally processed within 1 to 3 business days before shipment.

  • Delays: Delivery times are estimates and are not guaranteed. Unexpected delays may occur due to weather, high carrier volume, or custom processing. Tom and Spike is not responsible for minor delays caused by shipping carriers.

  • Tracking: Once your order has shipped, you will receive a confirmation email containing tracking information.

5. Orders & Payments

  • We accept standard major credit/debit cards and supported electronic payment gateways at checkout.

  • We reserve the right to refuse or cancel any order you place with us. In the event that we make a change to or cancel an order, we will attempt to notify you via the email address provided at the time the order was made.

6. Returns, Refunds & Replacements

  • Return Policy: If you receive a damaged, defective, or incorrect item, please contact us within 14 days of receiving your package at [Insert Your Customer Support Email].

  • Conditions: To be eligible for a return, the item must be unused, unwashed, in its original condition, and in its original packaging.

  • Non-Returnable Items: Due to hygiene and pet safety standards, certain items (such as opened treats, grooming tools, or heavily used items) may not be eligible for return unless defective.

7. Limitation of Liability

  • To the fullest extent permitted by applicable law, Tom and Spike shall not be liable for any direct, indirect, incidental, punitive, or consequential damages resulting from the use of, or inability to use, our website or products.

  • We are not responsible for any injury, loss, or harm caused to pets or humans resulting from the misuse or unsupervised use of any products purchased from our store.

8. Intellectual Property

All content on this website, including but not limited to store logos, text, graphics, product descriptions, and images, is the property of Tom and Spike and is protected by applicable copyright and trademark laws.

9. Governing Law

These Terms & Conditions and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the United States and the laws of the state in which our business is registered.

10. Contact Information

If you have any questions, concerns, or inquiries regarding these Terms & Conditions, please contact us at:

  • Store Name: Tom and Spike

  • Customer Support Email: CONTACT US

  • Website: HOME